Refund and Returns Policy

At fvmxpesn.shop, we are committed to ensuring that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as expected. If you need to return an item or request a refund, we are here to help.

1. Returns

If you’re not happy with your purchase, you can return it within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

How to Return an Item:

  • Contact us via email at [email protected] to initiate your return. Please provide your order number and reason for the return.
  • Once we confirm your return request, we will send you instructions on how to send the item back to us.
  • The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part (e.g., faulty or incorrect items).

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method.

Please note:

  • It may take some time for the refund to appear on your statement, depending on your bank or payment provider.
  • Shipping costs are non-refundable.
  • Sale items or clearance products are not eligible for a return or refund, unless faulty.

3. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will offer you a replacement, exchange, or full refund, as appropriate.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at [email protected] to discuss the best way to proceed.

5. Contact Us

If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to get in touch with us. Our team is happy to assist you.

You can reach us by email at [email protected] or visit our store at 213 Easton Rd, Easton, Bristol, BS5 0EH.